FAQ

1. Where is my order?

To provide you with the necessary information, we've compiled a comprehensive shipping guide. Typically, you can expect your order to arrive within 5-8 days; however, during peak periods, shipping may take up to 8-14 business days.

If your order hasn't reached you within this time frame, please don't hesitate to contact our dedicated support team and we will look into this for you.

2. How do I track my order?

Once your order is processed, you will receive a confirmation email with a tracking number and a link to track your package's progress. You can also input the tracking  to see its progress: 17track website

3. Customs Charges

You won't be burdened with customs charges when making a purchase from us. Any applicable charges are covered by us, ensuring you're never asked to pay them. If, by any chance, you encounter issues related to customs charges, please don't hesitate to get in touch with us. 

4. How do I cancel my order?

If after placing your order you realise you’ve made a mistake or changed your mind, please reach out to us as soon as possible. If your order has not been shipped, we'll be able to cancel it and process a refund for you.

Please note that once an order has been shipped, we are unable to cancel the order.

5. Returns Policy

You have the flexibility to initiate a return within 14 days from the date the item is marked as delivered. If you are unhappy with your order or you have received a faulty item, please reach out to us within 14 days of delivery and we will be able to assist you. Check our  for more info.

6. Do you offer international shipping? 

Yes, we offer international shipping to most countries.

7. Contact Us

If we still haven't managed to answer your question please feel free to  and we'll get back to you as soon as possible : contact@ingrapity.com